FAQs & Troubleshooting
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344 Results
- 1Image skewed
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3Replace Drum
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8(Video) Load A4/Letter paper
- 9White lines down the page
- 10(Video) Replace the Toner Cartridge
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Discover the MAC address of the Brother network card
- 13Paper is Jammed in the Paper Tray
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Print on Both Sides of the Paper (Macintosh)
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Toner specks
- 19Reduce Printing Noise
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Load Paper in the Multi‑purpose Tray (MP Tray)
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23(Video) Connect telephone line and power cords
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25What is Brother iPrint&Scan?
- 26The printer status is Offline or Paused.
- 27Smudges on printed pages (Poor fixing)
- 28Curled or wavy
- 29White lines, bands or ribbing across the page
- 30White lines across the page
- 31Reset the Drum Counter
- 32Configure the Store Print Log to Network Settings Using Web Based Management
- 33The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 34Protect your Brother machine against unauthorised access over the network
- 35Combine multiple scanned documents into a single file with PaperPort™
- 36I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 37Print as a Poster (Windows®)
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 40Paper is Jammed inside the Machine
- 41Gray background
- 42Faint
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45I cannot print on a wireless (Wi-Fi) network (Windows)
- 46Manage Your Network Machine Securely Using Web Based Management
- 47Import a Certificate and Private Key
- 48What is Storage PC Print Data using Active Directory®? (Windows)
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50I cannot find some option in the Printing preferences. (For Windows)