FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Set Telephone Line Compatibility for Interference and VoIP Systems
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the MP tray
- 5What is the default password for my Brother machine?
- 6(Video) Remove Small Scraps of Paper Jammed in the ADF
- 7(Video) Set up your Brother machine
- 8The printer status is Offline or Paused.
- 9I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 10(Video) Document is Jammed under the Document Cover
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Enable the Brother machine's network interface.
- 13Protect your Brother machine against unauthorised access over the network
- 142-sided Disable or 2-sided Disabled
- 15The scanning speed is slow when scanning from my machine. (Windows)
- 16What is the recommended paper?
- 17Ghosting images
- 18I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20I cannot print using my Brother machine on a wired network (Windows/macOS)
- 21The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 22Control Printer Driver settings (only available for Windows)
- 23How to identify your Operating System (OS).
- 24Toner Low or Prepare New Toner Cartridge
- 25Use Universal Print (Windows)
- 26What driver package format is supported by my Linux distribution?
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 28Poor fixing
- 29Black lines down the page
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Install the Brother Mobile Connect application (for mobile device)
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Discover the MAC address of the Brother network card
- 34No Toner
- 35What is the default password for my BRAdmin or Web Based Management?
- 36(Video) Paper is Jammed in the Back of the Machine
- 37(Video) Paper is Jammed inside the Machine
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39Configure and use the Scan Key Tool (Linux)
- 40When I print images, the quality is not good (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43Open the Status Monitor (Windows)
- 44A security warning appears when accessing Web Based Management via HTTPS.
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47I cannot print on a wireless (Wi-Fi) network (Windows)
- 48My Brother machine could not be found over the network when I installed drivers on my computer.
- 49Cannot Scan ##
- 50Cannot Print ##