FAQs & Troubleshooting
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340 Results
- 1Curled or wavy
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 4Replace Drum
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6(Video) Load A4/Letter paper
- 7The printer status is Offline or Paused.
- 8Paper is Jammed in the 2-sided Tray
- 9Paper is Jammed in the Paper Tray
- 10Check the remaining ink or toner level (Linux)
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Use Universal Print (Windows)
- 13Print on Both Sides of the Paper (Macintosh)
- 14Print as a Poster (Windows®)
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17Smudges on printed pages (Poor fixing)
- 18Toner specks
- 19Paper is Jammed in the Back of the Machine
- 20Envelope creases
- 21What is Brother iPrint&Scan?
- 22Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 23What is Brother Web Connect?
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27What driver package format is supported by my Linux distribution?
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Paper is Jammed in the MP tray
- 31I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 32Configure the Store Print Log to Network Settings Using Web Based Management
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34Print both sides of paper or a booklet automatically
- 35Drum !
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37What is the default password for my Brother machine?
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 40Dial Restriction for Fax sending.
- 41Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 42(Video) Unpack your Brother machine
- 43Printing/ Scanning with a mobile device
- 44Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47Reduce Printing Noise
- 48Paper is Jammed inside the Machine
- 49What is Distinctive Ring and how do I program it?
- 50(Video) Replace the Toner Cartridge