FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2What driver package format is supported by my Linux distribution?
- 3The color of your printouts is not what you expected
- 4(Video) Paper is Jammed in the Back of the Machine
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Document Jam
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Toner Low
- 10(Video) Set up your Brother machine
- 11Ghosting images
- 12Check the remaining ink or toner level (Linux)
- 13Set Telephone Line Compatibility for Interference and VoIP Systems
- 14I cannot print on a wireless (Wi-Fi) network (Mac)
- 15(Video) Remove Small Scraps of Paper Jammed in the ADF
- 16(Video) Paper is Jammed in the Manual Feed Slot
- 17How to identify your Operating System (OS).
- 18When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20Add your Brother machine with AirPrint (macOS)
- 21Configure and use the Scan Key Tool (Linux)
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23Adjust color settings by using the custom setting in the printer driver (Windows only)
- 24I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 25Uneven color density across the page
- 26Vertical colored streaks or bands appear on the page
- 27When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 28When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 29Uninstall the Brother Software and Drivers (Windows)
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31What is the default password for my Brother machine?
- 32I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 33I cannot print full-page photos or images using Email Print.
- 34Cannot print after a Windows 10 update (June 2020)
- 35The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 36Media Type Mismatch or Media Mismatch
- 37Enable the Brother machine's network interface.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Toner Error
- 40Cannot Print ##
- 41Verify if the Brother machine has a dial tone.
- 42Correct the Color Printing
- 43Unusable Device
- 44(Video) Paper is Jammed in the 2-sided Tray
- 45(Video) Paper is Jammed inside the Machine
- 46(Video) Paper is Jammed in the Paper Tray
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 50I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.