FAQs & Troubleshooting
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154 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Use Universal Print (Mac)
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 3(Video) Document is Jammed under the Document Cover
- 4(Video) Paper is Jammed in the Paper Tray
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6What is the default password for my Brother machine?
- 7Use Universal Print (Windows)
- 8I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 9Self-Diagnostic
- 10Toner specks
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Set Telephone Line Compatibility for Interference and VoIP Systems
- 13(Video) Document is Jammed in the Top of the ADF Unit
- 14Install the Brother Mobile Connect application (for mobile device)
- 15No Toner
- 16Out of Memory
- 17(Video) Paper is Jammed in the 2-sided Tray
- 18(Video) Paper is Jammed in the Back of the Machine
- 19What driver package format is supported by my Linux distribution?
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21(Video) Set up your Brother machine
- 22(Video) Load an Envelope (Manual Feed Slot)
- 23The printer status is Offline or Paused.
- 24Document Jam
- 25Lines across the page
- 26I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 27Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 28When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 29I cannot print full-page photos or images using Email Print.
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31Export an address book and import it to another machine
- 32Check the remaining ink or toner level (Linux)
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34I cannot print using my Brother machine on a wired network (Windows/macOS)
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Enable the Brother machine's network interface.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40How to identify your Operating System (OS).
- 41Cannot Scan ##
- 422-sided Disable or 2-sided Disabled
- 43Toner Ended
- 44Toner Low or Prepare New Toner Cartridge
- 45My Brother machine has no power.
- 46Where can I find my Brother machine's serial number?
- 47I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 48The scanning speed is slow when scanning from my machine. (Windows)
- 49I cannot connect my machine to a Windows 11 computer via USB.
- 50I cannot install the scanner driver in Ubuntu 21.04. (Linux)