FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Paper is Jammed in the Back of the Machine
- 4Self-Diagnostic
- 5I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 7How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 8Document Jam
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10(Video) Paper is Jammed in the Paper Tray
- 11Media Type Mismatch or Media Mismatch
- 12What is Toner Continue Mode?
- 13What is the default password for my Brother machine?
- 14(Video) Remove Small Scraps of Paper Jammed in the ADF
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16(Video) Load an Envelope (Manual Feed Slot)
- 17Cannot Detect
- 18Size Error DX or Size Error 2-sided
- 19Toner specks
- 20(Video) Paper is Jammed in the 2-sided Tray
- 21Black lines down the page
- 22Add your Brother machine with AirPrint (macOS)
- 23I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 24The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 25Cannot Scan ##
- 26No Toner
- 27Manual Feed
- 28Toner Low or Prepare New Toner Cartridge
- 29Drum End Soon
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31What driver package format is supported by my Linux distribution?
- 32Lines across the page
- 33The scanning speed is slow when scanning from my machine. (Windows)
- 34I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 35I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 36I cannot print full-page photos or images using Email Print.
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39Protect your Brother machine against unauthorised access over the network
- 40How to identify your Operating System (OS).
- 41Toner Ended
- 42What is the recommended paper?
- 43"Offline" appears on the Status Monitor. (Windows)
- 44Where can I find my Brother machine's serial number?
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 49Set up your Brother machine on a wireless network (Windows/macOS)
- 50(Video) Document is Jammed in the Top of the ADF Unit