FAQs & Troubleshooting
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191 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2(Video) Load A4/Letter paper
- 3(Video) Replace Toner
- 4Load paper in the paper tray
- 5Turn the Toner Save Mode on or off.
- 6(Video) Connect telephone line and power cords
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9(Video) Set up your Brother machine
- 10Document Jam (With Video Instructions)
- 11Replace Drum
- 12Delete print jobs from the print queue.
- 13What is Distinctive Ring and how do I program it?
- 14Jam 2-sided
- 15Hollow print
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 18Change the printer driver settings (Windows/macOS)
- 19TONER ENDED
- 20Print both sides of paper or a booklet automatically
- 21Manual Feed
- 22Jam Inside (With Video Instructions)
- 23Envelope creases
- 24Print on envelopes, labels, or thick paper from the manual feed slot.
- 25I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 26Connect the telephone line and power cord
- 27(Video) Load an Envelope (Manual Feed Slot)
- 28How to identify your Operating System (OS).
- 29I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 32Select Receive mode.
- 33Scan Unable xx
- 34The printer status is Offline or Paused.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37Smudges on printed pages (Poor fixing)
- 38Toner specks
- 39Black toner marks across the page
- 40Confirm that a FAX I sent was received correctly.
- 41Faint
- 42Black lines down the page
- 43I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 44How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 45Unpack your Brother machine
- 46I am having a problem receiving faxes.
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)