FAQs & Troubleshooting
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351 Results
- 1Ink Absorber Full
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Replace Ink
- 4What is Brother iPrint&Scan?
- 5Connect your Brother machine to your mobile device via a wireless router or access point.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7How to identify your Operating System (OS).
- 8Cover is Open
- 9Change the number of times my Brother machine rings before it answers.
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Can I use voice mail on the same line as my Brother machine?
- 15One or more of my colors are not printing (blank).
- 16Why doesn't the machine answer when receiving a call?
- 17Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 18Verify if the Brother machine has a dial tone
- 19I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 20When I print images, the quality is not good (Linux)
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23Protect your Brother machine against unauthorised access over the network
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29I cannot start ControlCenter4.
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 32Unable to Print 7X
- 33High Temperature
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36Unable to Print XX
- 37When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 38I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 39How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Configure and use the Scan Key Tool (Linux)
- 42I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 45I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 46Store a Speed Dial number from my Brother machine's Caller ID History.
- 47The printer status is Offline or Paused.
- 48When I make a copy the image or text is cut off.
- 49Paper Jam
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)