FAQs & Troubleshooting
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349 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Paper Jam
- 5Add your Brother machine with AirPrint (macOS)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7What is Brother iPrint&Scan?
- 8How do I load paper?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Store a Speed Dial number from my Brother machine's Caller ID History.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14The printer status is Offline or Paused.
- 15Connect your Brother machine to your mobile device via a wireless router or access point.
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Ink Absorber Full
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23How to identify your Operating System (OS).
- 24Change the printer driver settings (Windows/macOS)
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31Low Temperature
- 32No Paper Fed
- 33Wrong Paper Size
- 34Forward a fax to another fax machine when my machine has a mechanical problem.
- 35What is the BRAdmin Professional software used for?
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37What driver package format is supported by my Linux distribution?
- 38When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40Replace Ink
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 43Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 44Delete numbers stored in my Brother machine's Caller ID History.
- 45Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 46Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 47When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 48I cannot print from my computer via USB.
- 49How do I send the same fax to multiple fax numbers? (Broadcasting)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)