FAQs & Troubleshooting
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141 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Paper Size Mismatch
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4What driver package format is supported by my Linux distribution?
- 5The printer status is Offline or Paused.
- 6Printer Jam or Paper Jam
- 7Replace Ink
- 8Export an address book and import it to another machine
- 9Set up your Brother machine on a wireless network (Windows/macOS)
- 10Load Documents in the Automatic Document Feeder (ADF)
- 11How to identify your Operating System (OS).
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13Can I send a print job to multiple machine email addresses using Email Print?
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15Check the remaining ink or toner level (Linux)
- 16Telephone Line Interference/VoIP.
- 17Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Sleep
- 20Install the Brother Mobile Connect application (for mobile device)
- 21Cannot Detect Ink Volume
- 22Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 23What is the default password for my BRAdmin or Web Based Management?
- 24No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 25What is the recommended paper?
- 26Print the Network Configuration Report
- 27Check the Print Quality
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29One or more of my colors are not printing (blank).
- 30Paper is Jammed in the Back of the Machine
- 31I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 32What is the default password for my Brother machine?
- 33Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 36Change the brscan5 scan settings using XSane (Linux)
- 37Cannot print after a Windows 10 update (June 2020)
- 38I cannot print on a wireless (Wi-Fi) network (Windows)
- 39I cannot print on a wireless (Wi-Fi) network (Mac)
- 40Remove Paper Scraps Jammed in the ADF
- 41When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 42What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 43Enable the Brother machine's network interface.
- 44Protect your Brother machine against unauthorised access over the network
- 45Delete print jobs from the print queue.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48Improve poor print quality.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50I cannot connect my machine to a Windows 11 computer via USB.