FAQs & Troubleshooting
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138 Results
- 1Set up your Brother machine on a wireless network (Windows/macOS)
- 2Change the Print Options to Improve Your Print Results
- 3Check the Print Quality
- 4Cannot Print XX or Print Unable XX
- 5Check the Print Alignment from Your Brother Machine
- 6What is the recommended paper?
- 7Install the Brother Mobile Connect application (for mobile device)
- 8I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Protect your Brother machine against unauthorised access over the network
- 11Paper Size Mismatch
- 12Improve poor print quality.
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14The printer status is Offline or Paused.
- 15Document Jam
- 16Replace Ink
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19Open the Control Panel (For Windows)
- 20When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22The scanning speed is slow when scanning from my machine. (Windows)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I cannot print using my Brother machine on a wired network (Windows/macOS)
- 25Access Web Based Management
- 26Delete print jobs from the print queue.
- 27Install Starter Ink
- 28Ink Low
- 29One or more of my colors are not printing (blank).
- 30Reset the Network Settings to Factory Default
- 31Large characters are printed incorrectly. (Linux)
- 32Paper is Jammed in the Front of the Machine
- 33I am experiencing issues sending a fax.
- 34I cannot connect my machine to a Windows 11 computer via USB.
- 35I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 36I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 37Export an address book and import it to another machine
- 38Check the remaining ink or toner level (Linux)
- 39Wireless setup is requesting a WPS PIN to complete the setup
- 40Telephone Line Interference/VoIP.
- 41Wrong Ink Cartridge
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 44Cannot Detect Ink Volume
- 45Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 46Change the printer driver settings (Windows)
- 47Verify if the Brother machine has a dial tone.
- 48What is the default password for my BRAdmin or Web Based Management?
- 49No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 50Cover is Open