FAQs & Troubleshooting
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335 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Correct the Paper Feed to Clear Vertical Lines
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Install Ink Cartridges
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7(Video) Load A4/Letter paper
- 8Load Documents in the Automatic Document Feeder (ADF)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Cover is Open
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 13(Video) Load A3/Ledger paper
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15What is Brother iPrint&Scan?
- 16Install Starter Ink
- 17Document Jam
- 18Change the Print Setting Options When Having Printing Problems
- 19Check the Print Quality
- 20(Video) Set up your Brother machine
- 21(Video) Load and print an Envelope (Manual Feed Slot)
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 25Forward a fax to another fax machine when my machine has a mechanical problem.
- 26Print as a Poster (Windows®)
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 28Load Paper in the Manual Feed Slot
- 29Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 30Protect your Brother machine against unauthorised access over the network
- 31My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 32What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33Print using only the black ink cartridge when the Color cartridges have run out.
- 34Improve poor print quality.
- 35The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37The printer status is Offline or Paused.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Turn Off Memory Receive
- 41Load Photo Paper in Paper Tray #1
- 42Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 43When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 45Paper is Jammed in the Front of the Machine
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49(Video) Update the Driver or Firmware for your Brother machine
- 50Check the Print Alignment from Your Brother Machine