FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Replace Ink
- 6Paper Jam
- 7Improve poor print quality.
- 8Load paper in the paper tray
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 11Load photo paper
- 12After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 13Load envelopes
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19What is the recommended paper?
- 20What is Brother iPrint&Scan?
- 21Unable to Print 5X
- 22Out of Memory
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27Cannot Detect Ink Volume
- 28Ink Absorber Full
- 29The edge of glossy paper is smudged.
- 30Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 31Cover is Open
- 32Transfer faxes to the PC when my machine has a mechanical issue.
- 33Reset the network settings to the factory default.
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 38Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 39The body of a fax cannot be sent when sending a fax with a cover page via AirPrint from my computer. (OS X v10.8)
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42No Ink Cartridge
- 43Cannot Detect
- 44Use voice mail on the same line as my Brother machine.
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46One or more of my colors are not printing (blank).
- 47Document Jam/too Long
- 48Confirm that a FAX I sent was received correctly.
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?