FAQs & Troubleshooting
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140 Results
- 1Install the Brother Mobile Connect application (for mobile device)
- 2What is the default password for my BRAdmin or Web Based Management?
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Set up your Brother machine on a wireless network (Windows/macOS)
- 5(Video) Set up your Brother machine
- 6How to identify your Operating System (OS).
- 7Load Documents in the Automatic Document Feeder (ADF)
- 8Paper Size Mismatch
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10Document Jam
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12What driver package format is supported by my Linux distribution?
- 13Check the Print Quality
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Delete print jobs from the print queue.
- 16Cannot Detect Ink Volume
- 17The printer status is Offline or Paused.
- 18Paper is Jammed in the Back of the Machine
- 19I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Telephone Line Interference/VoIP.
- 22Paper is Jammed in the Front of the Machine
- 23Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 24Ink Low
- 25What is the recommended paper?
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27Print the Network Configuration Report
- 28How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 29Document is Jammed in the Top of the ADF Unit
- 30Printer Jam or Paper Jam
- 31Replace Ink
- 32I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 33I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 34A security warning appears when accessing Web Based Management via HTTPS.
- 35I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37Command List of brscan. (Linux)
- 38I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 39How Brother inkjet printers measure remaining page yields
- 40Enable the Brother machine's network interface.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Cannot Print XX or Print Unable XX
- 43No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 44Cover is Open
- 45When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 46The scanning speed is slow when scanning from my machine. (Windows)
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 50I cannot connect my machine to a Windows 11 computer via USB.