FAQs & Troubleshooting
![]() |
Popular |
383 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Load paper in the paper tray.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Connect your Brother machine to your mobile device via a wireless router or access point.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Document Jam
- 8Wrong Ink Color
- 9What is Brother iPrint&Scan?
- 10Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 11Can I print from or scan to Android™ Smartphone?
- 12Install Starter Ink
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Use voice mail on the same line as my Brother machine.
- 15Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 16What driver package format is supported by my Linux distribution?
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Load photo paper into my machine.
- 19I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Store a Speed Dial number from my Brother machine's Caller ID History.
- 22Change the number of times my Brother machine rings before it answers.
- 23The printer status is Offline or Paused.
- 24My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 25Wrong Paper
- 26One or more of my colors are not printing (blank).
- 27Paper Jam (With Video Instructions)
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29Load envelopes into my machine
- 30Add your Brother machine with AirPrint (macOS)
- 31Cannot print after a Windows 10 update (June 2020)
- 32I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 33Printing/ Scanning with a mobile device
- 34Printer Locked
- 35My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 36When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 37Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 38Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 39Configure the printer driver to get correctly-ordered printouts.
- 40Transfer faxes to the PC when my machine has a mechanical problem.
- 41I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 42I'm using Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 46Replace Ink
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49Protect your Brother machine against unauthorised access over the network
- 50Stains appear at the end of the printed/ copied documents.