FAQs & Troubleshooting
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382 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2What is Brother iPrint&Scan?
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Ink Absorber Full
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10When I print, the pages are smudged with ink.
- 11I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Stains appear at the end of the printed/ copied documents.
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15What is AirPrint?
- 16Can I print from or scan to Android™ Smartphone?
- 17Set the Brother machine to prevent public access to certain features
- 18Is there a Brother machine which is compatible with Mac Airport stations?
- 19I'm using Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 20Load paper in the paper tray.
- 21What driver package format is supported by my Linux distribution?
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 24After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26Paper tray not detected
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 29I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 33Use voice mail on the same line as my Brother machine.
- 34Is my Brother machine compatible with Windows Vista?
- 35Where is the USB port on the machine?
- 36Replace Ink
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39Open the "Scanners and Cameras" and Properties.
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41Add your Brother machine with AirPrint (macOS)
- 42Cannot print after a Windows 10 update (June 2020)
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.