FAQs & Troubleshooting
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138 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Set up your Brother machine on a wireless network (Windows/macOS)
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Check the Print Quality
- 6No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 7Telephone Line Interference/VoIP.
- 8Change the Print Options to Improve Your Print Results
- 9Enable the Brother machine's network interface.
- 10(Video) Set up your Brother machine
- 11Document Jam
- 12Replace Ink
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Printer Jam or Paper Jam
- 16A security warning appears when accessing Web Based Management via HTTPS.
- 17Access Web Based Management
- 18The scanning speed is slow when scanning from my machine. (Windows)
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20What is the default password for my Brother machine?
- 21When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23Protect your Brother machine against unauthorised access over the network
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Cannot Detect Ink Volume
- 26Cannot Scan XX or Unable to Scan XX
- 27The printer status is Offline or Paused.
- 28Cannot Detect
- 29One or more of my colors are not printing (blank).
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot print full-page photos or images using Email Print.
- 36Export an address book and import it to another machine
- 37I installed scan-key-tool, but it does not work. (Linux)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 40I cannot print on a wireless (Wi-Fi) network (Mac)
- 41Wrong Ink Cartridge
- 42Sleep
- 43Install the Brother Mobile Connect application (for mobile device)
- 44Open the Control Panel (For Windows)
- 45Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 46How to identify your Operating System (OS).
- 47Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 48Ink Low
- 49Clean the Print Head from Your Brother Machine
- 50Paper Size Mismatch