FAQs & Troubleshooting
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138 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Change the Print Options to Improve Your Print Results
- 4Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 5Set up your Brother machine on a wireless network (Windows/macOS)
- 6(Video) Set up your Brother machine
- 7Delete print jobs from the print queue.
- 8Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 9How to identify your Operating System (OS).
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Printer Jam or Paper Jam
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 14Cannot Detect
- 15Install Starter Ink
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Add your Brother machine with AirPrint (macOS)
- 18Telephone Line Interference/VoIP.
- 19Install the Brother Mobile Connect application (for mobile device)
- 20Cannot Scan XX or Unable to Scan XX
- 21Ink Low
- 22Improve poor print quality.
- 23Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Cannot Detect Ink Volume
- 26Cannot Print XX or Print Unable XX
- 27The printer status is Offline or Paused.
- 28Document Jam
- 29Replace Ink
- 30The scanning speed is slow when scanning from my machine. (Windows)
- 31Change the brscan5 scan settings using XSane (Linux)
- 32I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 33Export an address book and import it to another machine
- 34Check the remaining ink or toner level (Linux)
- 35I installed scan-key-tool, but it does not work. (Linux)
- 36Important points for specifying the scan area (Linux)
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38I cannot print on a wireless (Wi-Fi) network (Mac)
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40Wrong Ink Cartridge
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Discover the MAC address of the Brother network card
- 43Clean the Print Head from Your Brother Machine
- 44No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 45Cover is Open
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47Print the Network Configuration Report
- 48When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Configure and use the Scan Key Tool (Linux)