FAQs & Troubleshooting
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- 1Connect your Brother machine to your mobile device via a wireless router or access point.
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Paper Jam
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 6One or more of my colors are not printing (blank).
- 7Replace Ink
- 8Improve poor print quality.
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11How to identify your Operating System (OS).
- 12Unable to Print 5X
- 13Document Jam
- 14Reset the network settings to the factory default.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21The printer status is Offline or Paused.
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Cannot Detect
- 24When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 25Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 26The scanner cover support has come off. (With Video Instructions)
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Where is the USB port on the machine?
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32Set up your Brother machine on a wireless network.
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 35I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 36Choose receive mode.
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Change the printer driver settings (Windows/macOS)
- 39No Paper Fed
- 40After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Load envelopes
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Delete print jobs from the print queue.
- 47Printing/ Scanning with a mobile device
- 48What is Brother iPrint&Scan?
- 49Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 50Ink Absorber Full