FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 3My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6The toner does not fix to paper well. (Poor fixing)
- 7Enable the Brother machine's network interface.
- 8I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 9Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 10The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 11Replace Toner
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 14I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 17What kind of memory can I use?
- 18Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 19Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Install PaperPort™ 12SE / 14SE onto Windows 10.
- 22Send a fax
- 23Can I print from or scan to Android™ Smartphone?
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Change the printer driver settings (Windows/macOS)
- 26I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 27I am asked to enter a password when starting the Remote Setup application. What is the password?
- 28I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 29I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 30Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32Open the "Scanners and Cameras" and Properties.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34The printer status is Offline or Paused.
- 35I can print but cannot scan via network. (For Windows)
- 36Scan and save a document in PDF format (Scan to File)
- 37Can I use voice mail on the same line as my Brother machine?
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39What is the "Station ID" and how do I set it?
- 40Reset the network settings to the factory default (video instructions).
- 41Reset the network settings to the factory default (video instructions available)
- 42Turn the Toner Save Mode on or off.
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50I cannot print using my Brother machine on a wireless network (Windows)