FAQs & Troubleshooting
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322 Results
- 1Jam Tray
- 2Scan and save a document in PDF format (Scan to File)
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4Toner Low
- 5Printouts have wrinkles.
- 6Can I print on transparencies e.g. for overhead projectors?
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11Jam Inside
- 12When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 13Print on plain paper or bond paper from the Manual feed slot
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 16I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 17My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 18No Paper
- 19I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Clean the Drum Unit
- 22When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 23I cannot send a fax using PC-FAX (Windows 10)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29Install additional memory.
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 32Windows 7 Support Information
- 33Change the user interface of ControlCenter3
- 34I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41Configure a cover page for PC-FAX.
- 42Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44I'm having a problem with the print quality. How can I solve it?
- 45I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 46Transfer faxes to the PC when my machine has a mechanical problem
- 47How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 48Jam Rear
- 49What kind of memory can I use?
- 50Replace Toner