FAQs & Troubleshooting
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363 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Curled or wavy
- 4Ghost
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The printer status is Offline or Paused.
- 7Replace Fuser
- 8I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 9Lines across the page
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Configure and use the Scan to Network feature (For Windows)
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Duplex (two-sided) scan
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 16White spots or black spots at 3.7 in. (94 mm) intervals
- 17Jam Inside
- 18Wrinkles or creases
- 19White lines down the page
- 20Replace Drum
- 21Page skewed
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 27Cover is Open
- 28Size Error DX
- 29Size mismatch
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Replace PF Kit xx
- 33Jam Duplex
- 34Jam Rear
- 35Replace Toner
- 36Hollow print
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 43Forward a fax to another fax machine when my machine has a mechanical problem
- 44What kind of memory can I use?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46Scan a document and e-mail it as an attachment (For Macintosh)
- 47Cancel a fax job waiting in my Brother machine's memory.
- 48Scan a document from a Windows XP application
- 49What driver package format is supported by my Linux distribution?
- 50Pre-Required Procedures (Linux)