FAQs & Troubleshooting
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334 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 3How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 4Pre-Required Procedures (Linux)
- 5Can I use voice mail on the same line as my Brother machine?
- 6Wrinkles or creases
- 7The printer status is Offline or Paused.
- 8Black toner marks across the page
- 9Faint
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12How to load numbered checks or forms in the paper tray?
- 13White spots or black spots at 3.7 in. (94 mm) intervals
- 14Can I use AirPrint with my Brother machine?
- 15The paper is skewed when it's printed.
- 16How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Protect your Brother machine against unauthorised access over the network
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25Why doesn't the machine answer when receiving a call?
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27Ghost
- 28Black lines down the page
- 29How can I clear the "Scanner Locked" error message?
- 30Delete print jobs from the print queue.
- 31Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33Remotely access my Brother machine to forward my faxes to another machine.
- 34Change the printer driver settings (Windows/macOS)
- 35How do I make my copied images look sharper and more vivid?
- 36I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Which E-mail packages are compatible with ControlCenter3?
- 39How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 47Toner specks
- 48White lines down the page
- 49Line across the page
- 50White lines across the page