FAQs & Troubleshooting
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305 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 5How do I install additional memory?
- 6Can I use voice mail on the same line as my Brother machine?
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9What is Brother iPrint&Scan?
- 10Print a web page from iPrint&Scan when using an Android™ mobile device.
- 11Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 12Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 13Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15Change the printer driver settings (Windows/macOS)
- 16When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 17When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 18Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 19When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Scan and save a document in PDF format (Scan to File)
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26Scan a document from a Windows XP application
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 28Cannot print after a Windows 10 update (June 2020)
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 31I cannot scan when using SELinux (Security-Enhanced Linux)
- 32How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 33Print command (cupswrapper) (Linux)
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35Check the firmware version.
- 36How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 42I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 43I cannot print from my computer via USB.
- 44The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 47Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 48I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 49I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 50Scan a document from the Windows Vista Photo Gallery