FAQs & Troubleshooting
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293 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4How do I improve the copy or fax quality?
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10Cannot print after a Windows 10 update (June 2020)
- 11I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 12Change the printer driver settings (Windows/macOS)
- 13I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19How to identify your Operating System (OS).
- 20I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23Can I set my Brother machine to forward the faxes I receive to another location?
- 24How many copies can I make when I sort multiple copies using the ADF?
- 25After I installed Sun JavaVM, some applications will not work correctly.
- 26How do I factory reset the print server?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Open the Control Panel (For Windows)
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33The printer status is Offline or Paused.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 37Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39How do I clear the message "Document Jam" from the display?
- 40Drum Near End
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 45I cannot print from my computer via USB.
- 46My Brother machine makes repeated clicking noises when I try to print.
- 47When scanning the documents to an FTP server located locally on my network or on the internet, I get a transmission error. What can I do?
- 48Scan a document in Windows 8 and Windows 10.
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)