FAQs & Troubleshooting
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291 Results
- 1What is Brother iPrint&Scan?
- 2I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3Protect your Brother machine against unauthorised access over the network
- 4The printer status is Offline or Paused.
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6Can I print from or scan to Android™ Smartphone?
- 7When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 10Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12What is a "Generic PCL Driver"?
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14I'm using Macintosh. What is the PreScan option used for?
- 15I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 16Open the Control Panel (For Windows)
- 17I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 25When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 26How do I clear the message "Document Jam" from the display?
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29How do I improve the copy or fax quality?
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31Where is the full User's Guide? I can't find enough information in the paper manual.
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37Change the printer driver settings (Windows/macOS)
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39I can receive a fax, but cannot receive a telephone call.
- 40I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 41When I do a broadcast, the resolution is not the same as the resolution I saved in the scan profile of a group member. Why?
- 42I'm using Windows 98/Me/NT/2000/XP. When I scan a multi-page document using the ADF, there is a long delay in scanning the pages, after the first page is scanned. How can I resolve this issue?
- 43I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 44Can I print from DOS applications?
- 45I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 46Uninstall the drivers (Windows)
- 47How do I clear vertical lines or streaks that appear in the copies I made?
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50Configure and use PC-FAX (CUPS) (Linux)