FAQs & Troubleshooting
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223 Results
- 1What driver package format is supported by my Linux distribution?
- 2The printer status is Offline or Paused.
- 3The downloaded driver's name is different from my machine's name. (Linux)
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 6Can I print from DOS applications?
- 7I cannot print from my computer via network. (For Windows)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12Verify if the Brother machine has a dial tone
- 13Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 16Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 17When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 18Why doesn't the machine answer when receiving a call?
- 19What can happen if the wrong paper is used in your machine.
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 22Scan a document from a Windows Vista application
- 23I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 26Change the printer driver settings (Windows/macOS)
- 27I can print but cannot scan via network. (For Macintosh)
- 28I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 29Scan a document using "Scanner and Camera Wizard" in Windows XP
- 30Scan an image and insert it in a Windows XP application
- 31The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 34What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 35Replace the drum unit.
- 36I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 37How do I factory reset the print server?
- 38How do I install the Optional Tray Module?
- 39How do I install additional memory?
- 40I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 41I'm using Macintosh. What is the PreScan option used for?
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43Configure scan settings without administrator privileges (Linux)
- 44Firewall port requirements of the Scan Key Tool (Linux)
- 45I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 46Can I print from or scan to Android™ Smartphone?
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 50I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?