FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 4The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 5I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 6I'm using Macintosh®. What are the settings in the Scanner window used for?
- 7I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 8What driver package format is supported by my Linux distribution?
- 9The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10Windows 7 Support Information
- 11I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 12I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 13Can I print from or scan to Android™ Smartphone?
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 16Uninstall the drivers. (Mac OS X 10.5)
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 18I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 19I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 20I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 21Send a fax using PC-FAX with LPD/LPRng (Linux)
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23Open the Control Panel (For Windows)
- 24How to identify your Operating System (OS).
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26I can print but cannot scan via network. (For Macintosh)
- 27Is my Brother machine compatible with third party print servers?
- 28I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 29When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 30Why does the display read "Cover Open"?
- 31Why are my sent faxes always received with a black vertical line down the page?
- 32How can I clear the "Out of Memory" message from my Brother machine's display?
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34Configure and use PC-FAX (CUPS) (Linux)
- 35The downloaded driver's name is different from my machine's name. (Linux)
- 36I cannot scan when using SELinux (Security-Enhanced Linux)
- 37I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 38I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 39When printing with monochrome laser printer, the print position shifts. (Linux)
- 40How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42Open the "Scanners and Cameras" and Properties.
- 43A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 44I cannot print from my computer via USB.
- 45I cannot print from my computer via network. (For Macintosh)
- 46I am sharing my Brother machine. I can print but cannot scan.
- 47Check the IP addresses of your PC and the Brother machine
- 48Verify if the Brother machine has a dial tone
- 49I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 50I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?