FAQs & Troubleshooting
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219 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 4I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 5When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 6What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 7I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 8Delete print jobs from the print queue.
- 9The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 11I updated the Web BRAdmin and cannot enable the logging function.
- 12I cannot use the "Modules Update" button on Web BRAdmin.
- 13What is a "Generic PCL Driver"?
- 14Why does the display read "Cover Open"?
- 15I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 16Can I print from DOS applications?
- 17I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19What driver package format is supported by my Linux distribution?
- 20I installed scan-key-tool, but it does not work. (Linux)
- 21Pre-Required Procedures (Linux)
- 22Can I print from or scan to Android™ Smartphone?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 27I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 29I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 30Scan using XSane or GIMP (Linux)
- 31Cannot print after a Windows 10 update (June 2020)
- 32The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34I cannot send a fax using PC-FAX (Windows 10)
- 35When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 36When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 37Delete a network scanner entry. (Linux)
- 38Configure scan settings without administrator privileges (Linux)
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43How to identify your Operating System (OS).
- 44The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 45Cancel a fax that is currently being sent from my Brother machine.
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47Change the printer driver settings (Windows/macOS)
- 48The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 49Windows 7 Support Information
- 50I cannot scan via USB. (Mac OS X)