FAQs & Troubleshooting
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346 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Document Jam
- 5Jam Rear
- 6JAM TRAY 1
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Hollow print
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11JAM INSIDE
- 12REPLACE DRUM
- 13Replace Toner
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 16Duplex Disabled
- 17How can I prevent public access to certain features on my Brother machine?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 20Combine multiple scanned documents into a single file with PaperPort™
- 21My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 22Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 23JAM DUPLEX
- 24Curled or wavy
- 25Wrinkles or creases
- 26White lines across the page
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28Page skewed
- 29All black
- 30Firewall port requirements of the Scan Key Tool (Linux)
- 31I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 32Print Unable
- 33NO TONER
- 34When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 35Curled (video instructions available)
- 36Store numbers on my Brother machine for easy dialing from the PC.(For users who installed the Internet fax feature into their Brother machines.)
- 37Check Connection
- 38Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 39The printer status is Offline or Paused.
- 40Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42How to identify your Operating System (OS).
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Setup and use Brother PC-FAX receiving
- 45CARTRIDGE ERROR
- 46Drum Stop
- 47No Paper
- 48Toner Low or Prepare New Toner Cartridge
- 49Envelope creases
- 50What does "NG" or "ERROR" on the Transmission Verification Report mean?