FAQs & Troubleshooting
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309 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 4Scan and save a document in PDF format (Scan to File)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Wireless setup is requesting a WPS PIN to complete the setup
- 7The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 8Enable the Brother machine's network interface.
- 9I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12How do I clean white or black spots on printed documents?
- 13When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 14I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16I updated the Web BRAdmin and cannot enable the logging function.
- 17Change the user interface of ControlCenter3
- 18I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 19Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 20How to identify your Operating System (OS).
- 21I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 22When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24The paper is skewed when it's printed.
- 25I am using Windows. When I print a document, the printed page is blank. What should I do?
- 26How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 27What is a "Generic PCL Driver"?
- 28Uninstall the drivers. (Mac OS X 10.5)
- 29How do I factory reset the print server?
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31Print command (LPR) (Linux)
- 32Uninstall Scan-key-tool. (Linux)
- 33I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 34When printing with monochrome laser printer, the print position shifts. (Linux)
- 35Pre-Required Procedures (Linux)
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40I can print but cannot scan via network. (For Windows)
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42Why doesn't the image print on my Transmission Verification Report?
- 43Make copies using my Brother machine.
- 44Can I use voice mail on the same line as my Brother machine?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46How do I clean the scanner to improve the copy or fax quality?
- 47I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50Cannot print after a Windows 10 update (June 2020)