FAQs & Troubleshooting
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307 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4The printer status is Offline or Paused.
- 5ControlCenter3 displays a blank screen at startup (Windows)
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Change the printer driver settings (Windows/macOS)
- 9Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 10What driver package format is supported by my Linux distribution?
- 11Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 13What is the recommended paper?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17Delete print jobs from the print queue.
- 18I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 19Cancel a fax that is currently being sent from my Brother machine.
- 20I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 21When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 22I cannot send a fax using PC-FAX (Windows 10)
- 23Set up your Brother machine on a wireless network.
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Use the Universal Printer Driver for PCL
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 29How do I make my faxed documents lighter or darker? (Fax Contrast)
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Change the user interface of ControlCenter3
- 32Which E-mail packages are compatible with ControlCenter3?
- 33Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 34When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37How do I factory reset the print server?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 41What is SecureEasySetup™, Wi-Fi Protected Setup (PBC*)or AOSS™?
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44Enable the Brother machine's network interface.
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.