FAQs & Troubleshooting
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288 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5What driver package format is supported by my Linux distribution?
- 6Can I use voice mail on the same line as my Brother machine?
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8What is Brother iPrint&Scan?
- 9Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 10How to identify your Operating System (OS).
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12What is Distinctive Ring and how do I program it?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Protect your Brother machine against unauthorised access over the network
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 19Why doesn't the machine answer when receiving a call?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22The printer status is Offline or Paused.
- 23Scan and save a document in PDF format (Scan to File)
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Print a web page from iPrint&Scan when using an Android™ mobile device.
- 28What is the maximum number of recipients when broadcasting a fax?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 31The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 32Is my Brother machine compatible with Windows Vista?
- 33Scan a document in Mac OS X 10.7.
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35Print command (cupswrapper) (Linux)
- 36Open the Control Panel (For Windows)
- 37The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 38I cannot use the "Modules Update" button on Web BRAdmin.
- 39Cannot print after a Windows 10 update (June 2020)
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41Pre-Required Procedures (Linux)
- 42Use the Universal Printer Driver for PCL
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47Change the printer driver settings (Windows/macOS)
- 48I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 49Can I set my Brother machine to forward the faxes I receive to another location?
- 50How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?