FAQs & Troubleshooting
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226 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4What is Distinctive Ring and how do I program it?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7How to identify your Operating System (OS).
- 8The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 9Transfer faxes to the PC when my machine has a mechanical problem
- 10What driver package format is supported by my Linux distribution?
- 11Print command (cupswrapper) (Linux)
- 12Uninstall printer drivers (Linux)
- 13Open the Control Panel (For Windows)
- 14I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 15How do I make my faxed documents lighter or darker? (Fax Contrast)
- 16Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18The paper is skewed when it's printed.
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 21The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 22I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 23I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 25Why are the faxes I send always received with a black vertical line down the page?
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27Configure and use the Scan Key Tool (Linux)
- 28Scan using XSane or GIMP (Linux)
- 29Print command (LPR) (Linux)
- 30I want to print using CUPS while keeping SELinux enabled. (Linux)
- 31Open the Status Monitor
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33When I scan a document using ControlCenter, the scanned file size is too big.
- 34The printer status is Offline or Paused.
- 35The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 36Can I set my Brother machine to forward the faxes I receive to another location?
- 37Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 38Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 39What is the recommended paper?
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 42All print jobs are aborted and nothing is printed. (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 45Verify if the Brother machine has a dial tone
- 46Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 47Can I use voice mail on the same line as my Brother machine?
- 48I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 49When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 50Scan a document in Windows 8 and Windows 10.