FAQs & Troubleshooting
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249 Results
- 1Gray background
- 2Check Connection
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5What kind of paper can I use?
- 6Jam Rear
- 7White lines down the page
- 8Hollow print
- 9All black
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11How to identify your Operating System (OS).
- 12I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 13Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 14Change the printer driver settings (Windows/macOS)
- 15Out of Memory
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 19The printer status is Offline or Paused.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 22MANUAL FEED
- 23Turn the Toner Save mode on or off
- 24Ghost
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 26Uninstall the Brother Software and Drivers (Windows)
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 32How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 33TONER ENDED
- 34I cannot scan via USB. (Mac OS X)
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Cover is Open
- 37When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 38Store numbers on my Brother machine for easy dialing from the control panel.
- 39In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 40Transfer faxes to the PC when my machine has a mechanical problem
- 41Drum Error (Drum!)
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43Curled or wavy
- 44Wrinkles or creases
- 45Why doesn't the machine answer when receiving a call?
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49When printing with monochrome laser printer, the print position shifts. (Linux)
- 50Pre-Required Procedures (Linux)