FAQs & Troubleshooting
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251 Results
- 1Check Connection
- 2Curled
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5White lines down the page
- 6REPLACE DRUM
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9Toner Low or Prepare New Toner Cartridge
- 10What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 11I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 16Can I use voice mail on the same line as my Brother machine?
- 17Jam Rear
- 18Hollow print
- 19The keys on the control panel do not respond.
- 20I cannot send a fax using PC-FAX (Windows 10)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 23Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 24The printer status is Offline or Paused.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Set up my Brother machine to forward the received faxes to another location.
- 29Cover is Open
- 30Is my Brother machine compatible with Windows Vista?
- 31Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 32How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 33When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 34Out of Memory
- 35Drum End Soon
- 36Curled or wavy
- 37Why doesn't the machine answer when receiving a call?
- 38Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40When printing with monochrome laser printer, the print position shifts. (Linux)
- 41What is the maximum number of recipients when broadcasting a fax?
- 42Change or delete an existing One Touch or Speed Dial number.
- 43Can I print from or scan to Android™ Smartphone?
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45Canceling a Broadcast in progress.
- 46Scan a document into PaperPort™ using the TWAIN driver
- 47In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 48White spots or black spots at 94 mm (3.7 in.) intervals
- 49Toner specks
- 50JAM INSIDE