FAQs & Troubleshooting
![]() |
Popular |
281 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2The printer status is Offline or Paused.
- 3Cannot print after a Windows 10 update (June 2020)
- 4What driver package format is supported by my Linux distribution?
- 5Can I use voice mail on the same line as my Brother machine?
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7Change the printer driver settings (Windows/macOS)
- 8I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 9How do I factory reset the print server?
- 10I'm using Macintosh®. What are the settings in the Scanner window used for?
- 11Delete print jobs from the print queue.
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 14One or more of my colors are not printing (blank). What can I do?
- 15I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16The edge of glossy paper is smudged.
- 17Functions supported in the Windows 7 built-in drivers
- 18Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24What is the BRAdmin Professional software used for?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Discover the MAC address of the Brother network card
- 28Can I print from or scan to Android™ Smartphone?
- 29When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 32I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 33Does NC-2200w work with Windows Vista?
- 34Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 35Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 36The message "No Device" appears when starting the "Status Monitor". What can I do?
- 37I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 38I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 39I'm using Windows®. Print speed is too slow. What can I do?
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 43The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 44Scan using XSane or GIMP (Linux)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48How to identify your Operating System (OS).
- 49The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.