FAQs & Troubleshooting
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283 Results
- 1I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I cannot make borderless prints.
- 10The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 12How do I know which side up my photo paper should be in the tray?
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 15I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 16How do I load paper?
- 17I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 20I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 21When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 22I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Scan and save a document in PDF format (Scan to File)
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27One or more of my colors are not printing (blank). What can I do?
- 28Delete print jobs from the print queue.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 35I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 36My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 37How do I print envelopes?
- 38How do I re-install the drivers?
- 39What driver package format is supported by my Linux distribution?
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41How to identify your Operating System (OS).
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Locate files scanned with ControlCenter3 (For Windows)
- 44The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Can I print using only the black ink cartridge when the Color cartridges have run out?
- 50Can I use voice mail on the same line as my Brother machine?