FAQs & Troubleshooting
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186 Results
- 1Configure and use the Scan Key Tool (Linux)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 4Can I print using only the black ink cartridge when the Color cartridges have run out?
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 9Scan a document in Windows 8 and Windows 10.
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot print from my computer via USB.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13When I print images, the quality is not good (Linux)
- 14Pre-Required Procedures (Linux)
- 15The printer status is Offline or Paused.
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18Why doesn't the machine answer when receiving a call?
- 19Clear the paper jam or printer jam.
- 20Print command (LPR) (Linux)
- 21I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 22Delete print jobs from the print queue.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 25Change the printer driver settings (Windows/macOS)
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27I cannot scan via USB. (Mac OS X)
- 28I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 29I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 30When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 31When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 32What is Distinctive Ring and how do I program it?
- 33Configure the Scan to Email Feature (Linux)
- 34I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36Configure scan settings without administrator privileges (Linux)
- 37All print jobs are aborted and nothing is printed. (Linux)
- 38Uninstall printer drivers (Linux)
- 39Windows 10 Support Information
- 40Open the Control Panel (For Windows)
- 41What is the Network Shared printing?
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 43The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 44I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 45Paper size settings are unavailable when I print from OpenOffice (Linux)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)