FAQs & Troubleshooting
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249 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 4When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 5I am having issues with the paper feed. What can I do?
- 6Can I print from or scan to Android™ Smartphone?
- 7Scan and save a document in PDF format (Scan to File)
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 15Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 16One or more of my colors are not printing (blank). What can I do?
- 17Where is the USB port on the machine? I can't find it on the back of the unit.
- 18I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 19I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 21Why can't I print when an ink cartridge is empty?
- 22I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 23Paper size settings are unavailable when I print from OpenOffice (Linux)
- 24I am unable to print from a client PC to a printer on a print server. (Linux)
- 25To install the printer driver easily using a tool. (Linux)
- 26When I scan a document using ControlCenter, the scanned file size is too big.
- 27I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29How do I clear Machine Error 46?
- 30Why is it necessary for my machine to go through regular cleaning cycles?
- 31Scan an image and insert it in a Windows XP application
- 32When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 33I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 34Why doesn't the machine answer when receiving a call?
- 35What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 36I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 37When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39How do I print on an envelope?
- 40Can I still receive faxes or calls when the machine is switched off?
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Configure and use the Scan Key Tool (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 46Firewall port requirements of the Scan Key Tool (Linux)
- 47Pre-Required Procedures (Linux)
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 50I can print but cannot scan via network. (For Windows)