FAQs & Troubleshooting
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187 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2What driver package format is supported by my Linux distribution?
- 3"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 4The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 5I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9How to identify your Operating System (OS).
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 14When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 15When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 16To install the printer driver easily using a tool. (Linux)
- 17Can I print from or scan to Android™ Smartphone?
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 20Configure and use PC-FAX (CUPS) (Linux)
- 21Configure and use the Scan Key Tool (Linux)
- 22Cannot print after a Windows 10 update (June 2020)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24Print command (LPR) (Linux)
- 25I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 26Configure scan settings without administrator privileges (Linux)
- 27Windows 10 Support Information
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Scan a document from the Windows Vista Photo Gallery
- 30I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 31Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 32What is Distinctive Ring and how do I program it?
- 33Can I reduce the size of a received fax on this machine?
- 34When trying to print from Mac OS® X the print queue is stopped.
- 35I'm using Macintosh. What is the PreScan option used for?
- 36Configure the Scan to Email Feature (Linux)
- 37Paper size settings are unavailable when I print from OpenOffice (Linux)
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 40I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 41I cannot scan when using SELinux (Security-Enhanced Linux)
- 42When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44Open the Control Panel (For Windows)
- 45Windows 7 Support Information
- 46Scan a document from a Windows Vista application
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48How do I clean the Scanner to improve the copy or fax quality?
- 49When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 50How do I replace the Ink Cartridge?