FAQs & Troubleshooting
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187 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Pre-Required Procedures (Linux)
- 3Can I still receive faxes or calls when the machine is switched off?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Can I confirm that the FAX was sent correctly?
- 7I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12Can I reduce the size of a received fax on this machine?
- 13What does "MACHINE ERROR XX" mean?
- 14Change the printer driver settings (Windows/macOS)
- 15I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 16Scan a document using "Scanner and Camera Wizard" in Windows XP
- 17How do I store received faxes into my Brother machine's memory?
- 18I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 19When trying to print from Mac OS® X the print queue is stopped.
- 20When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 21I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 22The downloaded driver's name is different from my machine's name. (Linux)
- 23I cannot scan when using SELinux (Security-Enhanced Linux)
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 26How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 27Scan a document from a Windows Vista application
- 28How do I clean the Scanner to improve the copy or fax quality?
- 29When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 30How do I replace the Ink Cartridge?
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 32I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 35Uninstall printer drivers (Linux)
- 36Firewall port requirements of the Scan Key Tool (Linux)
- 37Open the Control Panel (For Windows)
- 38How to identify your Operating System (OS).
- 39The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 40Do I need a telephone line to send and receive faxes with my Brother machine?
- 41I cannot print from my computer via USB.
- 42I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44Verify if the Brother machine has a dial tone
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 48I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 49The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 50How can I clear the "INK EMPTY" message?