FAQs & Troubleshooting
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307 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Locate files scanned with ControlCenter3 (For Windows)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 6Is my Brother machine compatible with Windows Vista?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 9Replace Ink
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13What is Brother iPrint&Scan?
- 14Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Can I print from or scan to Android™ Smartphone?
- 17I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 18Which E-mail packages are compatible with ControlCenter3?
- 19Can third party ink be used to refill the ink cartridges?
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21Load paper in the paper tray
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 24I installed scan-key-tool, but it does not work. (Linux)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29The printer status is Offline or Paused.
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31When I print photos, the color quality is not good.
- 32Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 33How do I factory reset the network settings?
- 34How do I load envelopes into my machine?
- 35I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 36I cannot send a fax using PC-FAX (Windows 10)
- 37Print command (LPR) (Linux)
- 38When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 39Install PaperPort™ 12SE / 14SE onto Windows 10.
- 40Install FaceFilter Studio onto Windows 10.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 44I still receive the error message "Paper Jam" after I removed the jammed paper.
- 45Can I use AirPrint with my Brother machine?
- 46How to identify your Operating System (OS).
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48Delete numbers stored in my Brother machine's Caller ID History.
- 49Configure a cover page for PC-FAX.
- 50Send a PC-FAX