FAQs & Troubleshooting
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303 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Scan and save a document in PDF format (Scan to File)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Where is the USB port on the machine?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11Delete numbers stored in my Brother machine's Caller ID History.
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I cannot make borderless prints.
- 16Why doesn't the machine answer when receiving a call?
- 17The printer status is Offline or Paused.
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19One or more of my colors are not printing (blank). What can I do?
- 20When I print, the pages are smudged with ink. What should I do?
- 21Replace Ink
- 22What is Brother iPrint&Scan?
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 25The LCD displays an error code (number). What does it mean?
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 28How to identify your Operating System (OS).
- 29When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 30Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 31Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 32In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 33When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37When I scan a document using ControlCenter, the scanned file size is too big.
- 38Scan an image and insert it in a Windows XP application
- 39The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 40Send a fax using PC-FAX with LPD/LPRng (Linux)
- 41To install the printer driver easily using a tool. (Linux)
- 42I want to print using CUPS while keeping SELinux enabled. (Linux)
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47I still receive the error message "Paper Jam" after I removed the jammed paper.
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Send a PC-FAX
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.