FAQs & Troubleshooting
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231 Results
- 1How do I load paper?
- 2Scan and save a document in PDF format (Scan to File)
- 3One or more of my colors are not printing (blank). What can I do?
- 4The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 5When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 6Where is the USB port on the machine?
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8The keys on the control panel do not respond.
- 9I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12Can I print a report that will show all of my Speed Dial and Group numbers?
- 13Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16Open the Control Panel (For Windows)
- 17The print speed is very slow when I use XML Paper Specification Printer Driver.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Pre-Required Procedures (Linux)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 24How do I clear the message "PAPER JAM" from the display?
- 25How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 26Why doesn't the machine answer when receiving a call?
- 27Why can't I print when an ink cartridge is empty?
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 29When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 30In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 31Scan a document in Mac OS X 10.6.
- 32What is the "Station ID" and how do I set it?
- 33Delete print jobs from the print queue.
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35How to identify your Operating System (OS).
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37Send a fax
- 38Change the printer driver settings (Windows/macOS)
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42How do I clear Machine Error 46?
- 43How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 44When I print photos, the color quality is not good.
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 47How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 48I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 49Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 50Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?