FAQs & Troubleshooting
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319 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Scan from the Brother iPrint&Scan application using Windows Phone.
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12How do I load envelopes into my machine?
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14How do I know which side up my photo paper should be in the tray?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16The printer status is Offline or Paused.
- 17When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 22I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 23Why doesn't the machine answer when receiving a call?
- 24What is the BRAdmin Professional software used for?
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28One or more of my colors are not printing (blank). What can I do?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30Cannot print after a Windows 10 update (June 2020)
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Delete numbers stored in my Brother machine's Caller ID History.
- 35Locate files scanned with ControlCenter3 (For Windows)
- 36Ink Low
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39Configure and use PC-FAX (CUPS) (Linux)
- 40Send the same fax to multiple fax numbers.(Broadcasting)
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42ControlCenter3 displays a blank screen at startup (Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45How to identify your Operating System (OS).
- 46Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 47I am unable to change my Brother machine's Receive Mode.
- 48What is the Network Shared printing?
- 49I cannot print from my computer via USB.
- 50Scan and save a document in PDF format (Scan to File)