FAQs & Troubleshooting
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- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I load envelopes into my machine?
- 4Stop my Brother machine from automatically redialing a number.
- 5Forward a fax to another fax machine when my machine has a mechanical problem.
- 6Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 7Can I use voice mail on the same line as my Brother machine?
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10Locate files scanned with ControlCenter3 (For Windows)
- 11The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 12How do I know which side up my photo paper should be in the tray?
- 13Scan and save a document in PDF format (Scan to File)
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15How to identify your Operating System (OS).
- 16Delete numbers stored in my Brother machine's Caller ID History.
- 17Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 18Can third party ink be used to refill the ink cartridges?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21I cannot send a fax using PC-FAX (Windows 10)
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Delete print jobs from the print queue.
- 24Locate files scanned with ControlCenter2 (For Macintosh)
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27Where can I get FaceFilter Studio and what can I do with this application?
- 28Is my Brother machine compatible with Windows Vista?
- 29I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 30Which E-mail packages are compatible with ControlCenter3?
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 33One or more of my colors are not printing (blank). What can I do?
- 34Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 35When I print, the pages are smudged with ink. What should I do?
- 36Paper Jam
- 37When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 38I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 39The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 40I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 41Delete a network scanner entry. (Linux)
- 42I cannot make borderless prints.
- 43The LCD displays an error code (number). What does it mean?
- 44Adjust the Sleep Mode setting.
- 45While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 46Scan using XSane or GIMP (Linux)
- 47Large characters are printed incorrectly. (Linux)
- 48Print command (cupswrapper) (Linux)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50ControlCenter3 displays a blank screen at startup (Windows)