FAQs & Troubleshooting
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251 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The print speed is very slow when I use XML Paper Specification Printer Driver.
- 4The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 5Delete numbers stored in my Brother machine's Caller ID History.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 9How do I load envelopes into my machine?
- 10Configure scan settings without administrator privileges (Linux)
- 11ControlCenter3 displays a blank screen at startup (Windows)
- 12Open the Status Monitor
- 13How to identify your Operating System (OS).
- 14Where can I get FaceFilter Studio and what can I do with this application?
- 15Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 16I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 17How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 18What is Distinctive Ring and how do I program it?
- 19I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21What driver package format is supported by my Linux distribution?
- 22When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 23Pre-Required Procedures (Linux)
- 24Can I print from or scan to Android™ Smartphone?
- 25Scan and save a document in PDF format (Scan to File)
- 26When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 27I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 28I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 29When I print, the pages are smudged with ink. What should I do?
- 30Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 31Improve poor print quality.
- 32Is there any way to reduce Ink consumption when printing from my computer?
- 33Replace Ink
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Configure and use PC-FAX (CUPS) (Linux)
- 36My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38Can I use AirPrint with my Brother machine?
- 39Stop my Brother machine from automatically redialing a number.
- 40Locate files scanned with ControlCenter3 (For Windows)
- 41Send a PC-FAX
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43I cannot print from my computer via USB.
- 44The printer status is Offline or Paused.
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46I can receive a fax, but cannot receive a telephone call.
- 47I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 48How do I make copies using my Brother machine?
- 49Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 50Is my Brother machine compatible with Windows Vista?