FAQs & Troubleshooting
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247 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2What driver package format is supported by my Linux distribution?
- 3How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7How to identify your Operating System (OS).
- 8Change the printer driver settings (Windows/macOS)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The printer status is Offline or Paused.
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16What is Distinctive Ring and how do I program it?
- 17Why are the faxes I send always received with a black vertical line down the page?
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 20When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 21Pre-Required Procedures (Linux)
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23Scan and save a document in PDF format (Scan to File)
- 24One or more of my colors are not printing (blank). What can I do?
- 25Scan a document from a Windows Vista application
- 26When I print, the pages are smudged with ink. What should I do?
- 27How do I clear the message "INK EMPTY" from the display?
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30When I print images, the quality is not good (Linux)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32I installed scan-key-tool, but it does not work. (Linux)
- 33I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 34Send a fax using PC-FAX with LPD/LPRng (Linux)
- 35ControlCenter3 displays a blank screen at startup (Windows)
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 38How do I clear Machine Error 46?
- 39When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 42Can I print a report that will show all of my Speed Dial and Group numbers?
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44Can I print using only the black ink cartridge when the Color cartridges have run out?
- 45I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 46I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 47Which E-mail packages are compatible with ControlCenter3?
- 48The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 49Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?