FAQs & Troubleshooting
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- 1Which E-mail packages are compatible with ControlCenter3?
- 2How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 3Delete print jobs from the print queue.
- 4How do I know which side up my photo paper should be in the tray?
- 5How do I load 10 x 15 Glossy paper into my machine?
- 6How do I clean the Scanner to improve the copy or fax quality?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10The printer status is Offline or Paused.
- 11I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 12When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 15Why can't I print when an ink cartridge is empty?
- 16What driver package format is supported by my Linux distribution?
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 19Glossy Paper does not feed correctly. What can I do?
- 20When I print, the pages are smudged with ink. What should I do?
- 21I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 24The driver installation finished successfully but I cannot print. (Linux)
- 25Open the Control Panel (For Windows)
- 26How to identify your Operating System (OS).
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30How do I clear Machine Error 46?
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33Can I print a report that will show all of my Speed Dial and Group numbers?
- 34When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 35My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 36I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 37When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 38I'm using Outlook address book for PC-FAX sending. When I click on the "Address Book" button in the FAX Sending dialog box, an error message is shown and I cannot open the Outlook Address Book.
- 39I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 40What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 43Scan an image and insert it in a Windows XP application
- 44"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 45When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 46Where is the USB port on the machine?
- 47When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 48What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 49Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)