FAQs & Troubleshooting
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223 Results
- 1How do I load paper?
- 2How do I know which side up my photo paper should be in the tray?
- 3The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 4Scan and save a document in PDF format (Scan to File)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 8Where can I get FaceFilter Studio and what can I do with this application?
- 9In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 10When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 11What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Can I use voice mail on the same line as my Brother machine?
- 16One or more of my colors are not printing (blank). What can I do?
- 17Change the printer driver settings (Windows/macOS)
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19Where is the USB port on the machine?
- 20How do I clear the message "PAPER JAM" from the display?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24How do I load 10 x 15 Glossy paper into my machine?
- 25When I print, the pages are smudged with ink. What should I do?
- 26How do I know which receive mode to select?
- 27Can I use AirPrint with my Brother machine?
- 28How to identify your Operating System (OS).
- 29Configure a cover page for PC-FAX.
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 32I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 33Why doesn't the machine answer when receiving a call?
- 34Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 35When I print images, the quality is not good (Linux)
- 36I am experiencing problems sending a fax.
- 37When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 38When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 39Pre-Required Procedures (Linux)
- 40Can I print from or scan to Android™ Smartphone?
- 41The printer status is Offline or Paused.
- 42How do I clear Machine Error 46?
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 45I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 46I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 47Change the user interface of ControlCenter3
- 48Why is it necessary for my machine to go through regular cleaning cycles?
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50Set up an answering machine (TAD) to work on the same line as the Brother machine.