FAQs & Troubleshooting
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- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 4Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 5Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 6I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 7I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 8When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 9When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 10I'm using Macintosh®. What are the settings in the Scanner window used for?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12ControlCenter3 displays a blank screen at startup (Windows)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 15Change the printer driver settings (Windows/macOS)
- 16How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 17I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 18When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 19Scan a document using "Scanner and Camera Wizard" in Windows XP
- 20I am having issues with the paper feed. What can I do?
- 21What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 28When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 29One or more of my colors are not printing (blank). What can I do?
- 30Scan an image and insert it in a Windows XP application
- 31I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32Scan using XSane or GIMP (Linux)
- 33I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 36Delete print jobs from the print queue.
- 37I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38I can print but cannot scan via network. (For Macintosh)
- 39How do I clear Machine Error 46?
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 42I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 43I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 44Can I print using only the black ink cartridge when the Color cartridges have run out?
- 45I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47I cannot use the "Modules Update" button on Web BRAdmin.
- 48I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 49How do I set up an answering machine (TAD) to work on the same line as my FAX/MFC?
- 50Scan a document in OS X 10.8/macOS 10.12 - 10.15.