FAQs & Troubleshooting
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274 Results
- 1How can I improve poor print quality?
- 2When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 5I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 6I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 7I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 12I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 13Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 14I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 15The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 19When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 20Delete a network scanner entry. (Linux)
- 21Pre-Required Procedures (Linux)
- 22I am sharing my Brother machine. I can print but cannot scan.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Why doesn't my Brother machine have a dial tone?
- 25I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 27The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 28Configure and use the Scan Key Tool (Linux)
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31Configure scan settings without administrator privileges (Linux)
- 32Print command (cupswrapper) (Linux)
- 33Uninstall printer drivers (Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37How to identify your Operating System (OS).
- 38The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 39The printer status is Offline or Paused.
- 40I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 44Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 45When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47Scan a document from a Windows XP application
- 48I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 49What kind of Media Adapter can I use?
- 50I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?