FAQs & Troubleshooting
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147 Results
- 1Drum End Soon
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Drum
- 4Turn the Toner Save mode on or off
- 5"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 6TONER ENDED
- 7Document Jam
- 8Jam Inside
- 9Replace Toner
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 12Toner Low
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Can I print from or scan to Android™ Smartphone?
- 15Jam Tray
- 16What is Toner Continue Mode?
- 17Open the "Scanners and Cameras" and Properties.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Can I use AirPrint with my Brother machine?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 22How to identify your Operating System (OS).
- 23Select Receive mode.
- 24Print Unable or Print Unable XX
- 25Cartridge Error
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 27What driver package format is supported by my Linux distribution?
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 30Uninstall the drivers. (macOS 13 or greater)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Large characters are printed incorrectly. (Linux)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Delete print jobs from the print queue.
- 37Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 38Change the printer driver settings (Windows/macOS)
- 39Is my Brother machine compatible with third party print servers?
- 40Out of Memory
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43Open the Control Panel (For Windows)
- 44Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 45Clean the Drum Unit.
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 50No Drum