FAQs & Troubleshooting
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- 1The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 5How to replace the coin cell battery
- 6How do I transfer label or slip templates?
- 7How to set the Cutter
- 8Where can I find the printer's network settings, such as IP address?
- 9The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 10What is the default User ID and Password for BRAdmin Light or Professional?
- 11Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 12I cannot connect my printer to a Windows 11 computer via USB.
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14Use Remote Update to download files to your printer from a USB flash drive
- 15The Printer Setting Tool does not start.
- 16Uninstalling the printer drivers (Linux®)
- 17The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 18Using the Printer Setting Tool (for Windows)
- 19How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 20How do I install/change the RD roll?
- 21How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 22What methods can I use to configure wireless settings?
- 23How do I connect the printer to my mobile device via Bluetooth®?
- 24Which interface can I use?
- 25(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 26What iOS mobile application can I use?
- 27How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 28Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 29The print result does not improve even if I adjust the print density.
- 30Adding a custom media size for continuous roll (Linux®)
- 31What is the Label List? (P-touch Editor 5.x for Windows)
- 32When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 33How to set the Head Unit
- 34How to set the Platen Roller
- 35Where can I find my Brother printer's serial number?
- 36How to install Brother software on a computer not connected to the Internet
- 37I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 38How to use the Paper Size Setup (for Windows)
- 39When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41What Android™ mobile application can I use?
- 42Using the Communication settings (for Windows)
- 43Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 44Using the Device Settings (for Windows)
- 45"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 46The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 47I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 48What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 49(Video) When I print many continuous labels, part of the label data is printed twice.
- 50How do I reset network setting?