FAQs & Troubleshooting
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163 Results
- 1I cannot install the printer driver.
- 2Printing is not possible. (P-touch Editor 5.0 for Mac)
- 3I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 4When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 5Where can I download the latest P-touch Editor for Mac?
- 6How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 7How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 10I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 11When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 12I got an error while installing the printer driver. (Linux®)
- 13Where can I find my Brother printer's serial number?
- 14How to uninstall the printer driver and software
- 15What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 16How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.0 for Mac)
- 17I cannot print.
- 18The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 19How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 20How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 21Installing the LPR driver and CUPS wrapper driver (Linux®)
- 22Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 23What is the Label List? (P-touch Editor 5.x for Windows)
- 24Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 25My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 26I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 27Some of the print options in OpenOffice do not work. (Linux®)
- 28Creating a label with OpenOffice (Linux®)
- 29How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 32My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 33How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 34How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 35Printing is not possible. (P-touch Editor5.3 for Mac)
- 36How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 37Labels are jammed in the machine or are not ejected correctly after printing.
- 38How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 39How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 40The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 41My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 42Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 43How to install Brother software on a computer not connected to the Internet
- 44The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 45I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 46I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 47I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 48I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 49A data transmission error appears on the computer when trying to print a label.
- 50How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)