FAQs & Troubleshooting
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178 Results
- 1When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 4How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5When I try to use the database function, an application error occurs.
- 6When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 7P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 9How to identify your Operating System (OS) for Windows or Mac
- 10When I try to print a label, it comes out blank. (for Mac)
- 11(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 12When I use the Excel Add-In with my address data, the address is not displayed in the correct format. Each Excel column is printed on a separate line.
- 13I cannot install or print with a distribution running SELinux (such as Fedora). (Linux®)
- 14PostScript data cannot be printed or is printed in the text format. (Linux®)
- 15Print free-length labels with the set length (Linux®)
- 16Some of the print options in OpenOffice do not work. (Linux®)
- 17Creating a label with GIMP (Linux®)
- 18Small characters or thin lines are printed faintly.
- 19"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 20The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 21I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 22How to delete the registry information and files related to the printer driver
- 23How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 24When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 25Printing is not possible. (P-touch Editor 5.0 for Mac)
- 26How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 27How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 28What are the cleaning sheets for? When do I use them?
- 29Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 30I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32Disable or reconfigure SELinux. (Linux®)
- 33Where can I find my Brother printer's serial number?
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 36Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 39My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 40How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 41The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 42How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 43How do I create name badges by joining "First Name" and "Last Name" fields together?
- 44Printing is not possible. (USB connection)
- 45I have an occasional printing problem.
- 46I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 47Installing the LPR driver and CUPS wrapper driver (Linux®)
- 48Adding a custom media size for continuous tape / roll (Linux®)
- 49Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 50Can I set a different media width when using an OpenOffice template? (Linux®)