FAQs & Troubleshooting
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170 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4Jam 2-sided
- 5Replace Toner
- 6I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 7Calibrate or Calibration Failed or Calibration.
- 8Load paper in the paper tray
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 13How to identify your Operating System (OS).
- 14Can I print from or scan to Android™ Smartphone?
- 15Tray 2 Error
- 162-sided Disabled
- 17The printer status is Offline or Paused.
- 18I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 19Drum !
- 20Replace WT Box
- 21Replace Drum
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Possible solutions for print quality issues
- 26My Brother machine could not be found over the network when I installed drivers on my PC.
- 27Open the Status Monitor
- 28Delete print jobs from the print queue.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Printing/ Scanning with a mobile device
- 31What is Brother iPrint&Scan?
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 34What is AirPrint?
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36Change the printer driver settings (Windows/macOS)
- 37Toner Error
- 38WT Box End Soon
- 39Print both sides of paper or a booklet automatically
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 41The color of your printouts is not what you expected
- 42Out of Memory / Print Data Full
- 43Drum End Soon
- 44What can happen if the wrong paper is used in your machine.
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46Windows 10 Support Information
- 47I cannot view the HTML format manual (web manual).
- 48Use the Network Connection Repair Tool (Windows)
- 49Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 50Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.