FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Cannot Detect
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5Protect your Brother machine against unauthorised access over the network
- 6Toner Low or Prepare New Toner Cartridge
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8(Video) Paper is Jammed in the Back of the Machine
- 9What is the recommended paper?
- 10The scanning speed is slow when scanning from my machine. (Windows)
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 12I cannot print on a wireless (Wi-Fi) network (Mac)
- 13Install the Brother Mobile Connect application (for mobile device)
- 14How to identify your Operating System (OS).
- 15No Toner
- 16Poor fixing
- 17Install the optional lower tray
- 18The driver installation finished successfully but I cannot print. (Linux)
- 19Use Universal Print (Windows)
- 20I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 21I get a TS error when trying to print on a wireless network.
- 22How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 23(Video) Set up your Brother machine
- 24Cannot Print ##
- 25Out of Memory
- 26(Video) Paper is Jammed in the MP tray
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28What is the default password for my Brother machine?
- 29I cannot print full-page photos or images using Email Print.
- 30When I print images, the quality is not good (Linux)
- 31The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 32I cannot print using my Brother machine on a wired network (Windows/macOS)
- 33Wrong Toner or Wrong Toner Cartridge
- 34Update the Driver or Firmware for your Brother machine
- 35Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 36Media Type Mismatch or Media Mismatch
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Delete print jobs from the print queue.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Discover the MAC address of the Brother network card
- 41Self-Diagnostic
- 42Toner specks
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44I cannot connect my machine to a Windows 11 computer via USB.
- 45I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47My Brother machine could not be found over the network when I installed drivers on my computer.
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 49My Brother machine has no power.
- 50Add your Brother machine with AirPrint (macOS)