FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Install the Brother Mobile Connect application (for mobile device)
- 3(Video) Paper is Jammed inside the Machine
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5(Video) Paper is Jammed in the MP tray
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7What driver package format is supported by my Linux distribution?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10(Video) Paper is Jammed in the Back of the Machine
- 11(Video) Paper is Jammed in the Paper Tray
- 12Change the printer driver settings (Windows)
- 13Use Universal Print (Windows)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15How to identify your Operating System (OS).
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 17Toner Low or Prepare New Toner Cartridge
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19No Toner
- 20The scanning speed is slow when scanning from my machine. (Windows)
- 21Add your Brother machine with AirPrint (macOS)
- 22I cannot print full-page photos or images using Email Print.
- 23Cannot Print ##
- 24Lines across the page
- 25What is the recommended paper?
- 26I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 27The downloaded driver's name is different from my machine's name. (Linux)
- 28Media Type Mismatch or Media Mismatch
- 29Check the firmware version.
- 30(Video) Set up your Brother machine
- 31Delete print jobs from the print queue.
- 32Self-Diagnostic
- 332-sided Disable or 2-sided Disabled
- 34Cannot Detect
- 35My Brother machine has no power.
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 38I cannot print using my Brother machine on a wired network (Windows/macOS)
- 39Wrong Toner or Wrong Toner Cartridge
- 40How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42What is the default password for my BRAdmin or Web Based Management?
- 43Drum !
- 44Out of Memory
- 45Install the optional lower tray
- 46To install the printer driver easily using a tool. (Linux)
- 47The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 48Control Printer Driver settings (only available for Windows)
- 49"Offline" appears on the Status Monitor. (Windows)
- 50What is the difference between the toner cartridge and the drum unit?