FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the Paper Tray
- 3Cannot Detect
- 4(Video) Paper is Jammed in the Manual Feed Slot
- 5(Video) Paper is Jammed in the Back of the Machine
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7No Paper T1
- 8How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 9Install the Brother Mobile Connect application (for mobile device)
- 10Cartridge Error
- 11Drum !
- 12(Video) Paper is Jammed in the 2-sided Tray
- 13Wrong Toner Cartridge
- 14Toner Error
- 15Cannot Print ##
- 16What is the default password for my BRAdmin or Web Based Management?
- 17Toner Low
- 18Out of Memory
- 19Adjust color settings by using the custom setting in the printer driver (Windows only)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Cooling Down
- 22What is the default password for my Brother machine?
- 23A security warning appears when accessing Web Based Management via HTTPS.
- 24I cannot print full-page photos or images using Email Print.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Media Mismatch
- 27Enable the Brother machine's network interface.
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Condensation
- 31No Toner
- 32I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 33What is the recommended paper?
- 34When I print images, the quality is not good (Linux)
- 35The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38What driver package format is supported by my Linux distribution?
- 39Check the remaining ink or toner level (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 43The color of your printouts is not what you expected
- 44Where can I find my Brother machine's serial number?
- 45Ghosting images
- 46I cannot connect my machine to a Windows 11 computer via USB.
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 49I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)