FAQs & Troubleshooting
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213 Results
- 1(Video) Replace the Toner Cartridge
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The printer status is Offline or Paused.
- 4Replace Fuser
- 5The color of your printouts is not what you expected
- 6Can I use non-Brother or third party supplies with the Brother machine?
- 7Replace the Waste Toner Box
- 8Paper is Jammed Inside the Machine
- 9Replace the Drum Unit
- 10No Paper MP
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Short Paper
- 13Toner Low
- 14Replace the Belt Unit
- 15Check the remaining ink or toner level (Linux)
- 16What is Brother iPrint&Scan?
- 17How to identify your Operating System (OS).
- 18I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 19Paper is Jammed in the Paper Tray
- 20Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 23Send an Email with User Authentication
- 24Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27Reduce Printing Noise
- 28I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 29Adjust color settings by using the custom setting in the printer driver
- 30No Waste Toner
- 31Can I print on transparencies e.g. for overhead projectors?
- 32No Drum Unit
- 33Cartridge Error
- 34No Toner
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 36No Paper / No Paper T1
- 37Size mismatch
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 40(Video) Load an Envelope (Manual Feed Slot)
- 41Paper is Jammed in the Manual Feed Slot
- 42Replace PF Kit xx
- 43Paper is Jammed underneath the Paper Tray
- 44Disable the APIPA protocol.
- 45Add your Brother machine with AirPrint (macOS)
- 46Change the Setting Lock Password
- 47Check the firmware version.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49No Tray / No Tray T1 / No Tray1
- 50Print Unable ##